Return Policy
Effective Date: January 6, 2025
Flutopin Return Policy
At Flutopin, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a hassle-free return process.
1. Return Eligibility
To be eligible for a return, the following conditions must be met:
- The item must be returned within 30 days from the date of purchase.
- The product must be unused, in its original packaging, and in resellable condition.
- Certain items, such as clearance products and personalized toys, may not be eligible for return.
2. How to Initiate a Return
To initiate a return, please follow these steps:
- Contact our customer support team at info@flutopin.com or call 405-314-2242 to request a return authorization.
- Provide your order number and the reason for the return.
- Once your return is authorized, we will provide you with instructions on how to send the item back to us.
3. Return Shipping
Return shipping costs are the responsibility of the customer, unless the product was defective or damaged upon arrival. We recommend using a trackable shipping service to ensure your return is received safely.
4. Refund Process
After we receive the returned item, we will inspect it to ensure it meets our return policy requirements. Once approved, we will process a refund to the original payment method. Please allow 7-10 business days for the refund to appear in your account.
5. Defective or Damaged Products
If you receive a defective or damaged product, please contact us immediately. We will provide a full refund or send a replacement at no additional cost to you.
Street: 136 Ottis Street, Oklahoma City, Oklahoma, United States
Phone number: 405-314-2242
Email: info@flutopin.com
Website: https://flutopin.com/